Phoenix Insurance Brokers Pty Ltd are committed to providing quality advice to our clients and we are a member of the Australian Financial Complaints Authority (AFCA). If you have any complaint about the service provided to you, please take the following steps:
Contact us and tell us about your complaint. We will do our best to resolve it quickly and fairly.
You can contact our Complaints Officer on 08 9367 7399 or put your complaint in writing and either email it to us at info@phoenixins.com.au or send it to us at PO Box 961 South Perth WA 6151.
Should you require assistance in accessing our complaints process, or lodging a complaint, we will provide appropriate assistance as set out in our Complaints Guide. Please let our office know if you would like this Complaints Guide provided to your via post, large font or in another format.
If your complaint is unresolved after thirty (30) days or not resolved to your satisfaction, you have the right to refer the matter to the AFCA. AFCA provides fair and independent financial services complaint resolution that is free to customers. The AFCA can be contacted at:
Australian Financial Complaints Authority
GPO Box 3, Melbourne, VIC 3001
Ph – 1800 931 678
Email – info@afca.org.au
Website – www.afca.org.au
